Customer Feedback
Kelly 5/5
Feedback Remarks: Transporting a beloved fury family member is never an easy decision especially when they are so young but you made the whole experience simple, easy and most importantly safe. I’ve transported many animals before but the service you provide is exceptional. Your team are just as passionate about our pets as what we are. They are friendly approachable and understanding. Your truck has great ventilation, is not over crowded and Is hygienic and orderly. I’ve never felt so comfortable before as when I dropped off baby Leo. Thank you for everything you have done. The GPS tracking was a bonus but I knew he was safe as soon as I saw you both
Thank you
Kelly
Goods Service Rating: 5
Driver Rating: 5
Veronica 5/5
Feedback Remarks:
Would just like to give a huge thanks to you all at the team at First Class Pets Aust. Your communication and accommodation to provide us our new puppy Paddy to us was a positive and no stress experience.
Highly recommend the fantastic service that you provide for the new little treasure that has come into our life. Veronica
Goods Service Rating: 5
Driver Rating: 5
Michael 5/5
Feedback Remarks: Have used First Class to send & receive birds and reptiles up and down the east coast. The drivers and customer service is professional and it is so much easier than dealing with Sydney Airport Freight. Highly recommend First Class Pet Transport. Michael 1/5/21
Goods Service Rating: 5
Driver Rating: 5
Kathy 5/5
Feedback Remarks: Thank you so much First Class Transport for all your support to me & Vanessa, especially your reassurance through out the process from booking, pick up & finally to delivery of “Buddy safely to us. Such a Professional Above & beyond service experience. Especially Thank you to your driver for his outstanding loving caring kindness in looking after Buddy & bringing him safely to us. Kathy & Scott
Goods Service Rating: 5
Driver Rating: 5
Ricki 5/5
Feedback Remarks: The driver was wonderful, seemed very caring and thoughtful, a very nice chap. Thankyou for looking after Vixen. The ladies on the phone to whom I spoke with were also very helpful, thankyou.
Goods Service Rating: 5
Driver Rating: 5
Blake 5/5
Feedback Remarks: Thank you 1st class. The driver Shawn did a fantastic job, thank you so so much 10 stars. A long journey for a little puppy and came through perfect all things considered, very impressed.
Goods Service Rating: 5
Driver Rating: 5
Stephen 5/5
Feedback Remarks: Excellent service from the girls in the office. Extremely helpful, great customer service . From the first driver in Albury who explained everything that would go on, to the last driver who Mark Johnston said was very helpful and the birds arrived in ‘A one’ condition. Will definitely use your company again.
Goods Service Rating: 5
Driver Rating: 5
Karen-Lee 5/5
Feedback Remarks: First class was so on the ball. With updates. Make sure the whole experience when smooth on both ends for our puppy’s journey. Thank you. And will be use first class again. Bush Bulldogs Karen-Lee Mills
Goods Service Rating: 5
Driver Rating: 5
Ann 5/5
Feedback Remarks: Thanks guys
Goods Service Rating: 5
Driver Rating: 5
Lesley 5/5
Feedback Remarks: Amazing service. Thank you for your professionalism delivering our new family member.
Goods Service Rating: 5
Driver Rating: 5
Michael 5/5
Feedback Remarks: Excellent service , the reptiles arrived healthy and unstressed, the driver was also very friendly , and the tracking app was really helpful I would recommend using this company.
Goods Service Rating: 5
Driver Rating: 5
Kevin 5/5
Feedback Remarks: Was worried at first because I have never had a pet courier to us before but with the live feed update on where the van was made the hole experience relaxing and stress free and even from the first call felt very confident with this company. The gentleman/driver who delivered our little boy was so polite and nice and I would ABSOLUTELY recommend your services 100 out of 10
Goods Service Rating: 5
Driver Rating: 5